PRIVACY POLICY
1. Introduction
The Happy Baby (“we”, “us”, or “our”) is committed to protecting your privacy and personal information in accordance with:
The Personal Information Protection and Electronic Documents Act (PIPEDA)
The Personal Health Information Protection Act, 2004 (PHIPA) (Ontario)
This Privacy Policy explains how we collect, use, disclose, and safeguard personal and personal health information.
By using this website or booking services, you agree to this Privacy Policy.
2. Information We Collect
A. Information Collected Through This Website
We may collect:
Name
Email address
Phone number (if provided)
General inquiry details
We do not collect personal health information directly through this website.
B. Information Collected Through Jane (Booking Platform)
When you book a consultation, you will be redirected to Jane App, our secure third-party booking and practice management system.
Through Jane, we may collect:
Contact information
Appointment details
Payment information
Personal Health Information (PHI) relevant to breastfeeding support
This may include information about you and your infant necessary to provide services.
3. Personal Health Information (PHI) – Ontario (PHIPA)
Under Ontario’s PHIPA, we may be considered a Health Information Custodian (HIC) if we provide regulated health services.
We collect, use, and disclose Personal Health Information only:
With your consent
As necessary to provide care
As required or permitted by law
Your Rights Under PHIPA
You have the right to:
Access your Personal Health Information
Request corrections
Withdraw consent (subject to legal limitations)
Receive information about how your PHI has been used
File a complaint with the Information and Privacy Commissioner of Ontario
More information: https://www.ipc.on.ca
4. How We Use Your Information
We use personal information to:
Provide breastfeeding consultations
Maintain clinical records
Process payments
Respond to inquiries
Meet legal and professional obligations
We do not sell or trade personal information.
5. Electronic Service Provider (Jane App)
Jane acts as our electronic service provider and stores records on secure Canadian or compliant servers.
Jane is contractually required to:
Safeguard personal and health information
Use information only as directed
Maintain appropriate security measures
Jane’s Privacy Policy:
https://jane.app/legal/privacy-policy
6. Payment Processing
Payments are processed through Jane and/or integrated third-party payment processors.
We do not store full credit card information on our website.
7. Safeguards
We use reasonable administrative, technical, and physical safeguards to protect personal information.
This includes:
Secure platforms
Password-protected systems
Limited access to records
No method of transmission over the Internet is completely secure.
8. Retention of Records
Client and health records are retained in accordance with:
PHIPA requirements
Professional regulatory standards (if applicable)
Records are retained only as long as legally required.
9. Website Cookies
Our website may use cookies to improve functionality and performance. You may disable cookies in your browser settings.
10. Contact Information
If you have questions or wish to exercise your rights, contact:
The Happy Baby
Hillary Maguire, IBCLC
Email: hello@happy-baby.ca
Location: Ontario, Canada
If you believe your privacy rights have been violated, you may contact:
Information and Privacy Commissioner of Ontario
https://www.ipc.on.ca
TERMS AND CONDITIONS
1. Acceptance of Terms
By accessing this website or booking services, you agree to these Terms and Conditions.
If you do not agree, please do not use this website or services.
2. Services
We provide breastfeeding support consultations and related educational services.
Services may include:
Virtual consultations
In-person consultations (if applicable)
Follow-up support
All services are subject to availability.
3. No Medical Emergency Services
Our services are not intended for medical emergencies.
If you or your infant are experiencing a medical emergency, call 911 or seek immediate medical attention.
4. Educational Purpose Disclaimer
Information provided on this website and during consultations is for educational and supportive purposes.
It does not replace medical diagnosis or treatment from a physician or other regulated healthcare provider.
You are responsible for seeking appropriate medical care when needed.
5. Booking and Cancellation Policy
Appointments must be booked through Jane.
You agree to:
Provide accurate information
Comply with cancellation policies posted at time of booking
Late cancellations or missed appointments may be subject to fees as outlined in the booking platform.
6. Payment Terms
Payment is due as outlined at the time of booking.
All fees are listed in Canadian dollars unless otherwise stated.
Refund policies are as stated in the booking system.
7. Confidentiality
We are committed to maintaining client confidentiality in accordance with Ontario law and applicable professional standards.
8. Intellectual Property
All content on this website, including:
Text
Logos
Resources
Graphics
is the property of [Your Business Name] and may not be reproduced without written permission.
9. Limitation of Liability
To the fullest extent permitted by law:
[Your Business Name] shall not be liable for any indirect, incidental, or consequential damages arising from use of this website or services.
You assume full responsibility for decisions made based on information provided.
10. Third-Party Links
This website may contain links to third-party websites. We are not responsible for their content or policies.
11. Modifications
We may update these Terms and Conditions at any time. Continued use of the website constitutes acceptance of changes.
12. Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario and the laws of Canada applicable therein.
13. Contact
For questions regarding these Terms and Conditions, contact:
The Happy Baby
Hillary Maguire, IBCLC
Email: hello@happy-baby.ca
Location: Ontario, Canada